Privacy Policy
Last Update 15/03/2026
Introduction
Vouch (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Vouch is a platform designed to connect residents in Gibraltar with local tradespeople and service professionals.
Information We Collect
We may collect and process the following types of information:
Information you provide directly
When you use our website, submit forms, or create a listing, we may collect:
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Name
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Email address
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Phone number
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Business name
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Trade category
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Service areas
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Photos or information about services
Information collected automatically
When you visit our website we may collect certain technical information such as:
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IP address
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Browser type
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Device information
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Pages visited on our website
This information may be collected through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
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operate and maintain the Vouch platform
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connect users with local tradespeople
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create and display professional listings
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respond to enquiries and support requests
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improve our website and services
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maintain the security and integrity of the platform
Tradesperson Listings
If you submit information as a tradesperson, some of the information you provide may be displayed publicly on the platform, including:
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business name
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services offered
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service areas
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contact details
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work examples or images
This information is displayed to help users connect with relevant professionals.
Data Storage and Security
We take reasonable steps to protect personal information from loss, misuse, or unauthorised access.
Data submitted through our website may be stored using secure services and hosting providers, including Wix.
Access to personal data is restricted to authorised individuals where necessary to operate the platform.
Cookies
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
You may control or disable cookies through your browser settings or through the cookie consent banner provided on the website.
Sharing Information
We do not sell or rent personal information to third parties.
Information may be shared only where necessary to operate the platform, such as with hosting providers or analytics services.
Your Data Rights
Under applicable data protection laws, including GDPR, you may have the right to:
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request access to your personal data
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request correction of inaccurate information
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request deletion of your personal data
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withdraw consent where applicable
Requests may be made by contacting us using the details below.
Data Retention
We retain personal information only for as long as necessary to operate the platform and fulfil the purposes described in this policy.
Users may request deletion of their data at any time.
Third Party Links
Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: hello@vouch.gi
Location: Gibraltar